Your personal data is handled with care at okebet. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a player in the Philippines. We are committed to keeping your data secure and being transparent about how it is processed.
We only collect information that is necessary to operate the platform safely and fairly, in line with Philippine data privacy standards.
When you register on okebet, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and set up your account correctly. We may also ask for a government-issued ID during the verification process to comply with applicable regulations. All personal details you provide must be accurate and kept up to date — you can update them at any time through your account settings. We do not collect more personal information than is strictly necessary for the purposes described in this policy.
We automatically collect information about how you interact with the platform, including the pages you visit, games you play, bets you place, and the device and browser you use to access okebet. This data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or a security issue. We also log session timestamps, IP addresses, and general location data derived from your network connection. None of this activity data is linked to your identity and shared with third parties for advertising purposes. You can review your activity history at any time from within your account dashboard.
To process deposits and withdrawals in Philippine pesos, we collect transaction details such as your GCash or Maya account reference, transaction amounts, and timestamps. We do not store full payment credentials on our servers — payment processing is handled by regulated third-party payment providers who operate under their own security and privacy standards. We retain transaction records for the period required by Philippine financial regulations to support dispute resolution and regulatory reporting. If you have questions about a specific transaction, you can raise it through the support channels listed on our FAQ page. Your financial data is never used for any purpose other than processing your transactions and meeting legal obligations.
When you contact our support team or respond to platform notifications, we retain records of those communications to help resolve your queries and improve our service quality. This includes messages sent through in-platform chat, emails, and any feedback you submit through official channels. We may also send you service-related notifications about your account, security alerts, or updates to our policies — these are not optional as they are necessary for the safe operation of your account. If you have opted in to receive promotional communications, you can withdraw that consent at any time by updating your notification preferences in your account settings. We will never send unsolicited marketing messages to players who have not opted in.
Every piece of information we hold is used for a specific, legitimate purpose. Here is a clear breakdown of how okebet uses your data and the measures in place to keep it safe.
All data transmitted between your device and the okebet platform is encrypted using industry-standard TLS protocols, ensuring that your personal and financial information cannot be intercepted in transit. Access to personal data within our organisation is restricted on a strict need-to-know basis — only staff whose role requires it can view your information, and all such access is logged and audited. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine authorities within the timeframes required by law. We strongly encourage you to use a strong, unique password for your account and to enable any available two-step verification to add an extra layer of protection on your end.
okebet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share data only with carefully selected service providers who help us operate the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party providers we work with are contractually required to handle your data in accordance with applicable Philippine data privacy law and to implement appropriate security measures. We may also disclose data to regulatory authorities, law enforcement agencies, or courts when required to do so by law or a valid legal order. Any such disclosure is made only to the extent required and is documented internally.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law — typically five years for financial and identity records, in line with anti-money laundering regulations. Activity and usage data that is not linked to your identity may be retained in aggregated, anonymised form for longer periods for analytical purposes. If you close your account, we will delete or anonymise your personal data once the mandatory retention period has expired, unless we are required to keep it longer for an ongoing legal matter. You may request information about the specific retention periods that apply to your data by contacting our support team through the details on the FAQ page.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have clear rights over your personal data. okebet is committed to honouring these rights promptly and without unnecessary barriers.
Request a copy of the personal data we hold about you at any time.
Ask us to correct any inaccurate or incomplete information in your account.
Request deletion of your data once legal retention periods have passed.
Object to processing of your data for direct marketing or profiling purposes.
Receive your data in a structured, commonly used format for transfer elsewhere.
Lodge a complaint with the National Privacy Commission of the Philippines.
To exercise any of the rights listed above, contact our support team using the details available on the FAQ page. We will acknowledge your request within three business days and aim to fulfil it within 30 days, in line with the requirements of the Philippine Data Privacy Act. Some requests — such as erasure — may be subject to legal retention obligations that prevent immediate deletion, and we will explain this clearly if it applies to your case. There is no fee for submitting a data rights request. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
If you have any concerns about how okebet handles your personal data, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for quick answers.